TERMS AND CONDITIONS OF PURCHASE AND RETURN POLICY
TERMS GOVERNING ALL ORDERS
These Terms apply to any and all purchases made by you from Currumbin Cycles via the Website. If you place an order with Currumbin Cycles it means you have read and expressly agree, consent to, and accept these Terms. You must be 18 years or older to make a purchase on this Website. These Terms apply to all sales of bicycles, clothing, and any and all other goods and products offered on this Website (collectively, “Products”). These Terms cannot be altered, other than in writing and signed by an officer of Currumbin Cycles. In the event of any inconsistency or conflict between these Terms and any provision in any Consumer-submitted order or writing, in any other document writing, or any oral arrangement in connection with an order of any Product, these Terms shall govern and control (and any inconsistent provisions shall be void). Currumbin Cycles reserves the right to change or modify these Terms at any time in its sole discretion. Notice of any such changes to these Terms will be provided by Currumbin Cycles by posting a notification on this Website or updating the date referenced at the top of the revised Terms or as otherwise deemed appropriate by Currumbin Cycles. Currumbin Cycles’ right to require strict observance and performance of each of these Terms shall not be reduced, vitiated, or otherwise affected by any current or past waiver of any of these Terms (or by any previous course of dealing).
ORDERS AND ACCEPTANCE
When you place an order on the Website, such order will not be deemed accepted by Currumbin Cycles unless and until an “Order Confirmation” acknowledgment is sent to you via email by Currumbin Cycles. Orders accepted by Currumbin Cycles may not be cancelled without Currumbin Cycles’ express written consent, which Currumbin Cycles may withhold in its sole discretion. All orders are subject to the availability of the ordered Product. Currumbin Cycles reserves the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products or services without notice, even if you have already placed your order. Also, even if an order has been accepted, Currumbin Cycles may subsequently cancel such order in whole or in part due to Product availability (including without limitation, any discontinuation of the Product), price change, if the incorrect Product price was displayed on this Website, or as otherwise determined by Currumbin Cycles in its sole discretion. You will be notified of any order cancellation and any amounts you have paid to Currumbin Cycles in respect of such order shall be refunded as set forth in the “Return Policy” paragraph of these Terms.
OUT OF STOCK/BACKORDER
Under rare circumstances, an item may become out of stock before we are able to ship out the order. We will always contact you prior to shipment if this happens and we will try our best to remedy the situation and will notify you of the date by which the item will become available. However, due to limitations we cannot accept back orders. If you wish to substitute an item you will need to contact us to arrange for a substitute or to cancel your order outright. If the item is not available we will cancel your order. If your payment has already been processed for the purchase when your order is cancelled, Currumbin Cycles will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. In the event that we are unable to contact you within 10 working days, the order will be deemed cancelled and any sums you have already paid to us in respect of the goods shall be refunded to you.
Currumbin Cycles does not offer refunds for a change of mind. However, consistent with Australian Consumer Law if a product is faulty or does not comply with consumer guarantees we will offer a refund provided the item is returned within 30 days following purchase, so long as the Product is in new, unsued and undamaged condition and proof of receipt is provided.
Currumbin Cycles will offer an exchange or credit note on a Product unless the item has been sold on the Website as ‘non-returnable’ within 30 days following the purchase provided that the Product is in original, unused condition with the original packing in place and the Product is undamaged and proof of receipt is provided.
- Currumbin Cycles reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or credit note.
- Currumbin Cycles will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, Currumbin Cycles will not be held liable. Customers will be responsible for the return shipping and handling charge.
- You need to send the original or a copy of receipt with your order.
- Please retain your tracking information for the parcel and allow 5 business days to process the refund on receiving the goods.
- Please note that once the refund is processed by Currumbin Cycles, the time taken for the amount to show in your bank account is dependant on your financial institution
- Any goods that are not in the original packaging, have attached tags, undamaged, and unused will not be refunded, and returned back to you.
- These conditions do not effect your standard Australian Consumer rights.